Rentals application: digital check-in, handover and return
A camper and trike rental company worked with paper and loose photos. Now renters check in online and every handover and return is recorded with photos.
The challenge
In rentals everything revolves around handover and return. Renter details arrived on paper or by email, vehicle photos sat on a phone and with damage there was no proof of what was already there. A first one-off tool worked for one rental company, but not for the next.
The approach
- Mapped the process from booking to return with the rental company
- Rebuilt the one-off tool into one platform for multiple rental companies
- Built in short steps and tested in practice after each one
- Made forms and texts configurable so the rental company can adjust them
The solution
A web application with a portal for the rental company (vehicles, bookings, settings) and three on-site steps: online check-in by the renter, handover with baseline photos and return with damage points per zone. Every step produces a PDF report. Multiple vehicles per booking are supported, and AI helps the rental company set up a form from a short description.
The result
Before
- Check-in on paper or by email, retyping details
- Damage photos scattered on a phone
- Disputes at return about pre-existing damage
- A separate one-off solution for every rental company
Now
- Renters complete check-in online beforehand
- Handover with baseline: photos per zone, straight into the report
- Return per vehicle, with damage points and signature
- One platform, branded per rental company
Same challenge?
In a short call we look at what this means for your business.
