Bus transport portal: from request to award in one chain
A purchasing organisation for schools handled bus requests by email and loose lists. Now every request runs from portal to confirmation without anything falling through the cracks.
The challenge
Schools requested bus transport, carriers submitted prices and the school had to choose. Every step had its own email, and when one detail was missing, a quote went to the wrong address or a carrier never heard back.
The approach
- Mapped the full chain: portal, CRM, carriers, school, confirmation
- Defined per step who receives what, and when
- Found the silent failures: places where the chain stopped without a warning
- Built every fix next to the existing version and tested it first
The solution
The portal delivers a complete request to Zoho CRM, including the right contact person. Carriers automatically receive a price request, the school gets an overview and approves in one click. If something is missing, the chain stops with a clear warning instead of a wrong email.
The result
Before
- Requests by email and in loose lists
- Carrier prices collected by hand
- Missing contact person meant the quote went to a generic address
- Errors stayed invisible until someone called
Now
- The school requests through the portal
- Carriers automatically receive a price request
- The school approves in one click
- If something is missing, the chain stops with a warning
Same challenge?
In a short call we look at what this means for your business.
